Total Quality Management & Business Excellence
Understanding the formation process of negative customer engagement behaviours: a quantitative and qualitative interpretation
Volume 35, Issue 1-2, January 2024, Page 170-201.
Total Quality Management & Business Excellence
Investigating the relationship between KM implementation capability and TQM: a Greek public sector case study
Volume 35, Issue 1-2, January 2024, Page 202-225.
Total Quality Management & Business Excellence
Unraveling the key determinants of successful six sigma implementation: an empirical investigation
Volume 35, Issue 1-2, January 2024, Page 114-136.