Total Quality Management & Business Excellence
Quantitative analysis of the publication trends in four decades of SERVQUAL research: a bibliometric approach
Volume 35, Issue 1-2, January 2024, Page 297-319.
Total Quality Management & Business Excellence
TQM and sustainability: a study of the methods and CSFs of TQM for achieving sustainability
Volume 35, Issue 1-2, January 2024, Page 226-272.
Total Quality Management & Business Excellence
The internalisation of integrated management systems as a key for sustainable companies: empirical evidence
Volume 35, Issue 1-2, January 2024, Page 273-296.
Total Quality Management & Business Excellence
Excellence models beyond total quality management: inception, thematic structure and forthcoming paths
Volume 35, Issue 1-2, January 2024, Page 137-169.