Total Quality Management & Business Excellence
‘Lean on me’: an integrative literature review on the middle management role in lean
Volume 33, Issue 3-4, February 2022, Page 318-354.
Total Quality Management & Business Excellence
Attaining organisational agility through competitive intelligence: the roles of strategic flexibility and organisational innovation
Volume 33, Issue 3-4, February 2022, Page 297-317.
Total Quality Management & Business Excellence
Customer incivility and customer problem-solving behaviour in frontline employees: testing a moderated mediation model
Volume 33, Issue 3-4, February 2022, Page 278-296.
Total Quality Management & Business Excellence
Exploring the influence of quality management systems in work engagement and psychological empowerment in private institutions of social solidarity
Volume 33, Issue 3-4, February 2022, Page 243-277.