Total Quality Management & Business Excellence Development of Sustainable Lean Patient Value in Healthcare: A Long-Term Condition Context. By Rodney McAdam, 3 years ago
Total Quality Management & Business Excellence Examining drivers affecting E-learning system quality during COVID-19. By Hend Abd El Halim, 3 years ago
Total Quality Management & Business Excellence What determines patient loyalty in health services? An analysis to assist service quality management. By Lucas Ambrósio Bezerra de Oliveira, 3 years ago
Total Quality Management & Business Excellence China quality award and the market value of the firm. By Min Zhang, 3 years ago
Total Quality Management & Business Excellence ISO 9001:2015 and risk-based thinking: scientific research insights. By Yasmin Silva Martins, 3 years ago
Total Quality Management & Business Excellence Evidences about ISO 9001:2015 and ISO 9004:2018 implementation in different-size organisations. By Laura Bravi, 3 years ago
Total Quality Management & Business Excellence Is quality management a competitive advantage? A study after the Spanish financial crisis in the furniture industry. By Santiago Sánchez-Alegría, 3 years ago
Total Quality Management & Business Excellence The characteristics of nonprofit performance measurement systems. By Jose Marcelo Almeida Prado Cestari, 3 years ago
Total Quality Management & Business Excellence The linkages between alternative models measuring service quality. By Sang-June Park, 3 years ago
Total Quality Management & Business Excellence A novel and practical conceptual framework to support Lean Six Sigma deployment in manufacturing SMEs. By Paul Alexander, 3 years ago