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Total Quality Management & Business Excellence Research on the impact of consumer forgiveness on consumer continuous trust. By Jiahua Wei, 2 years ago
Total Quality Management & Business Excellence The impact of government policies on place branding performance: evidence from China. By Hui Zhou, 2 years ago
Total Quality Management & Business Excellence Quality assurance in supply chains during the COVID-19 pandemic: empirical evidence on organisational resilience of conformity assessment bodies. By Mona Mirtsch, 2 years ago
Total Quality Management & Business Excellence The impact of COVID-19 on the service business industry: insights from a bibliometric review. By Shuixia Chen, 2 years ago
Total Quality Management & Business Excellence A new model to evaluate the success of electronic customer relationship management systems in industrial marketing: the mediating role of customer feedback management. By Yishu Liu, 2 years ago
Total Quality Management & Business Excellence How do businesses achieve sustainable success and improve the quality of products in the green competitive era?. By Chun Hu, 2 years ago
Total Quality Management & Business Excellence ISO 9001:2015: the view from the conformity assessment community. By Luis Fonseca, 3 years ago
Total Quality Management & Business Excellence The application of operational excellence methodologies in logistics: a systematic review and directions for future research. By Yaifa Trakulsunti, 3 years ago
Total Quality Management & Business Excellence Lean manufacturing and human resources: a systematic literature review on future research suggestions. By Maria D. Koemtzi, 3 years ago