Total Quality Management & Business Excellence
How to develop standardized work for business processes in the transactional office environment
Volume 34, Issue 13-14, October 2023, Page 1719-1732.
Total Quality Management & Business Excellence
Analysing 20 years of the TQM&BE journal: a bibliometric approach
Volume 34, Issue 13-14, October 2023, Page 1703-1718.
Total Quality Management & Business Excellence
Integrating ISO 9001 and Industry 4.0. An implementation guideline and PDCA model for manufacturing sector
Volume 34, Issue 13-14, October 2023, Page 1629-1654.
Total Quality Management & Business Excellence
Service quality, perceived price fairness, and users’ continuous usage intentions regarding shared bike service
Volume 34, Issue 13-14, October 2023, Page 1682-1702.